Privacy Policy

We, at Avanti Pet Care (“We”, “APC”, “Company” or “Us”), are committed to protecting the privacy and security of our customers’ personal information. This Policy helps to explain our data practices, including how we collect, use, and protect your personal data, ensuring transparency and trust in our relationship with you.

Collection of Information

Information provided by you:
We may collect information about you in a variety of ways, such as when you:

• Participate in surveys, contests, or promotions
• Contact us through email, phone, or other channels
• Provide feedback or reviews

The types of information we collect may include:

• Personally identifiable information such as:
  • Contact information (name, email address, phone number, etc.)
  • Demographic information (age, location, etc.)
  • Shipping address and such information necessary for sending you free samples.
  • Pet details
  • Communication preferences
• Information We collect automatically:
  • Usage information such as clickstream data, feature usage etc.
  • Device and platform information at the time of installation of the App or when the website is accessed. This information includes information such as browser type, hardware model, operating system, connection information, time zone, IP address
• Information We collect from Third Parties:
  • User information from Social media websites or apps (such as Facebook, Instagram, Pinterest, Twitter etc.) including name, username, age, location, gender, birthdate, email add, profile picture etc., if you connect your account for such social media websites or apps.
  • Third Party service providers such as app stores (like Google Playstore , Apple App Store etc.)

Information Usage

We use your information:

• To Offer promotional materials including free samples, advertisements, and newsletters
• To Improve our products, services, and overall customer experience
• To Communicate with you regarding contests, surveys, and other activities
• To Comply with legal requirements, investigations, or safety concerns
• For other purposes such as data analytics, evaluating and improving Our Services, Products etc.

Information Sharing 

• With your explicit consent, to provide requested products or services 
• To comply with legal requirements, investigations, or safety concerns 
• With our business associates and partners, as necessary to provide services or fulfil transactions in accordance with law 
• With third-party service providers, to facilitate services such as data analysis, and marketing

Information Retention

We shall retain your information and any data for a period necessary to fulfil the purposes outlined in this Policy and in accordance with applicable law.

Children’s Privacy Policy

Our Website and / or Platform is not intended for use by children. If you are under the age of 18 years, please do not use or access Our Website. We do not knowingly collect information or data including personal information from any user who is below the age of 18 years.

Tracking Technologies

Cookies: We use cookies and other similar technologies to store certain types of information each time you visit the Website. You may choose to decline cookies, but some cookies are necessary to enable access to Our Website to function properly.

Internet Based advertising: We may use third party software to serve ads on the Website, implement email marketing campaigns and manage other interactive marketing initiatives. Such third party software may use cookies or similar tracking technology to help manage and optimize your online experience.

Consent: By clicking the “Accept” button or accessing or using our Services, YOU CONSENT TO OUR POLICY.

Options regarding your Data

You have the right to:

• Opt-out of Google Analytics and customized advertising
• Correct or update your personal information by emailing us at contact@avantipetcare.com
• Unsubscribe from promotional emails and newsletters
• Request deletion of your personal data (subject to applicable laws and regulations and enforcing our Terms of Use )

Security

We implement robust physical, electronic, and managerial procedures to safeguard your personal information, ensuring:

• Secure data storage and transmission
• Access controls and authentication measures
• Regular security audits and testing
• Compliance with industry standards and best practices

Policy Updates

We reserve the right to update this Policy at any time. We will alert you about any changes by updating the “Last updated” date of this Policy. Such changes will be effective immediately upon posting to our Website. Your continued use of our services on the Website constitutes acceptance of the updated policy.

By using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.